Refund Policy

Onsite Event Refund Policy

• Refunds are not allowed for onsite events
• Transferring registration to a different participant is not allowed for onsite events
• 30 days or more before the onsite event: Credit to another one of our events in the amount paid for the registration (excluding fees and taxes) will be issued if requested 30 days or more before the event at no additional charge
• 14-29 days before the onsite event: Credit to another one of our events in the amount paid for the registration (excluding fees and taxes) will be issued if requested 14-29 days before the event for a fee of $10
• Less than 14 days before the onsite event: No credit will be issued
• To request your credit within the time frames listed above, email us at truenorthee@gmail.com

Virtual Event Refund Policy

• Refunds are not allowed for virtual events
• Transferring registration to a different participant is not allowed for virtual events

COVID-19

• If we cancel or postpone due to COVID-19, you will be refunded.